The loss of a property management client is a good time for contemplative reflection. You think about all the hard work done on their behalf, what could have been done better and what went extremely well during the relationship. As a management team for the company, we consider the effect upon the tenants and staff members directly impacted with this parting of the ways.

We need to review our processes and philosophies associated with the services rendered. Did we deliver what the client demanded and in the way that they needed? Our developed Customer Experience Management Process must constantly be reviewed to make sure that our procedures are delivering upon our intended outcomes.

We will stack up our staff of skilled office personnel, maintenance technicians and resident managers against any in the business. However, without constant training, direction and feedback the skill of these valuable players may atrophy and shrink. Our people know that they are a part of something larger than themselves and serve the local community with pride. We attempt to be our best at leading everyone involved to believe that it is our privilege to be here each day to serve the needs of others.